Italian Banking & Financial Services Support — Lisbon

Tavrion Dynamics; Braga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Holiday entitlement 22 days/year

Job summary

Tavrion Dynamics in Lisbon is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will handle customer interactions via phone, email and chat, ensuring issues are resolved efficiently while delivering excellent service.

Eligibility to work in Portugal is required; you will manage banking transactions, fraud-related cases, disputes and chargebacks while maintaining high-quality customer support and compliance.

Qualifications

• Fluent Italian and good English communication.
• Customer-focused and empathetic communication.
• Ability to work independently and in a team.
• Attention to detail with risk awareness.
• Willingness to learn new systems and processes.
• Experience in banking or financial services is a plus.

Responsibilities

• Handle enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers; adapt approach as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

English

Customer focus

Empathy

Decision making

Teamwork

Attention to detail

Risk awareness

Willingness to learn

Banking experience

Job description

Tavrion Dynamics in Lisbon is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will handle customer interactions via phone, email and chat, ensuring issues are resolved efficiently while delivering excellent service.

Eligibility to work in Portugal is required; you will manage banking transactions, fraud-related cases, disputes and chargebacks while maintaining high-quality customer support and compliance.