Italian-Speaking B2B Ad Support Specialist – Lisbon

Closerhire

Lisboa

On-site

EUR 13,000 - 15,000

Full time

8 days ago

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Benefits offered by this job

Accommodation Provided

Flights Covered

Private Health Cover

Paid Training

Relocation support

Job summary

CloserHire in Lisbon is seeking an Italian-speaking B2B Advertising Support Specialist to troubleshoot end-to-end for advertising products via email and chat. You will diagnose issues, collaborate with Product, Operations & Engineering teams, and provide timely updates to ensure high customer satisfaction.

Ideal candidates have native/advanced Italian and strong English, plus paid campaign management experience.

Qualifications

Native or C2 level Italian and strong English (B2).
Experience in paid campaign management is mandatory.
Experience with online campaigns and Digital Marketing; familiarity with social media; basic digital advertising knowledge; experience in a Contact Centre/Advertising/Tech company preferred.

Responsibilities

Handle end-to-end troubleshooting for advertising products via email and chat.
Diagnose issues related to campaigns, platform tools, and product features.
Collaborate with internal teams (Product, Operations & Engineering) to resolve queries.
Provide timely, accurate updates to maintain high customer satisfaction.
Identify opportunities to improve the user experience from day one.
Ensure service quality by meeting productivity, SLA, and case-handling standards.
Educate advertisers on features, best practices, and common issue types.
Maintain proactive communication throughout the case journey.
Share insights, trends, and feedback to support continuous improvement.