Italian-Speaking B2B Ad Support – Lisbon Relocation

CloserHire; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Fully paid training

Work for a globally recognized brand

Central Lisbon office

Job summary

CloserHire is seeking a customer support specialist to troubleshoot advertising products end-to-end via email and chat in Lisbon. You will diagnose issues, coordinate with Product, Operations and Engineering teams, and keep advertisers informed with proactive updates.

You will educate advertisers on features and best practices while maintaining high service quality and a focus on continuous improvement. This role offers relocation support and a paid training program.

Qualifications

• English around B2 level.
• Some experience with online campaigns or digital marketing is a plus.
• Familiarity with social media platforms and interest in online advertising.
• Previous experience in customer support or a contact center is a plus, but not mandatory.
• Comfortable analyzing issues, problem-solving, and paying attention to detail.
• A degree in Marketing or related field is helpful but not required.
• Proactive, customer-focused mindset and willingness to learn.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with internal teams including Product, Operations & Engineering to drive resolution.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Educate advertisers on features and best practices.
• Maintain proactive, professional communication throughout the case journey.
• Share insights, trends, and feedback to support continuous improvement.

Skills

English (B2)

Italian language

Customer support

Job description

CloserHire is seeking a customer support specialist to troubleshoot advertising products end-to-end via email and chat in Lisbon. You will diagnose issues, coordinate with Product, Operations and Engineering teams, and keep advertisers informed with proactive updates.

You will educate advertisers on features and best practices while maintaining high service quality and a focus on continuous improvement. This role offers relocation support and a paid training program.