Lisbon: English-Speaking B2B Advertising Support Specialist

CloserHire; Lisboa; Sur place; EUR 13 000 - 17 000; Plein temps

Avantages offerts par ce poste

Welcome bonus €2,000

14 salaries a year

Private health cover

Paid training

Relocation support

Résumé du poste

CloserHire is seeking an English-speaking B2B Advertising Support Specialist for its Lisbon team. You will support advertisers with technical troubleshooting, platform guidance, and optimization insights to ensure a seamless user experience.

Day-to-day duties include end-to-end troubleshooting via email and chat, diagnosing campaign issues, and collaborating with internal teams to resolve queries quickly. You will educate advertisers on features and best practices while maintaining proactive

Qualifications

• Proactive attitude and willingness to learn and develop.
• Ability to work effectively both independently and as part of a team; a degree in Marketing or a related field is an advantage.
• Good analytical, problem-solving, and attention-to-detail skills.
• Strong customer service-oriented mindset.
• Technology company experience is an advantage.
• Previous experience in a Contact Centre, Service Program, or Advertising.
• Familiarity with social media platforms and a basic understanding of digital advertising.

Responsabilités

• Provide end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with internal teams (Product, Operations & Engineering) to drive resolution.
• Provide timely, accurate updates to ensure customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity, SLA, and case-handling standards.
• Educate advertisers on features and best practices.
• Maintain proactive, professional communication throughout the case journey.
• Share insights and feedback to support continuous improvement.

Connaissances

Proactive attitude

Team player

Analytical thinking

Attention to detail

Customer service mindset

Problem solving

Familiar with social media

Formation

Marketing degree or related field

Description du poste

CloserHire is seeking an English-speaking B2B Advertising Support Specialist for its Lisbon team. You will support advertisers with technical troubleshooting, platform guidance, and optimization insights to ensure a seamless user experience.

Day-to-day duties include end-to-end troubleshooting via email and chat, diagnosing campaign issues, and collaborating with internal teams to resolve queries quickly. You will educate advertisers on features and best practices while maintaining proactive