Italian-speaking B2B Advertising Support Specialist — Lisbon

Pkrecruiting; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private health insurance

Modern office in central Lisbon

Resumo da oferta

CloserHire partners with a global leader in digital advertising solutions to recruit an Italian-speaking B2B Advertising Support Specialist for their Lisbon team. You will support business advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless user experience.

Your role covers end-to-end troubleshooting for advertising products via email and chat, diagnosing campaign issues, and driving timely resolutions while educating advertisers on features and

Qualificações

• Native or C2 level Italian, plus good English (around B2).
• Experience in paid campaign management is mandatory.
• Experience with online campaigns and Digital Marketing.
• Familiarity with social media platforms and a basic understanding of digital advertising.
• Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage.
• Proactive attitude and willingness to learn and develop.

Responsabilidades

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.

Conhecimentos

Italian language (Native or C2)

English (B2)

Paid campaign management

Digital marketing

Customer service mindset

Analytical problem-solving

Formação académica

Marketing degree or related field

Descrição da oferta de emprego

CloserHire partners with a global leader in digital advertising solutions to recruit an Italian-speaking B2B Advertising Support Specialist for their Lisbon team. You will support business advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless user experience.

Your role covers end-to-end troubleshooting for advertising products via email and chat, diagnosing campaign issues, and driving timely resolutions while educating advertisers on features and