Italian-Speaking Banking Support Specialist – Lisbon

Recruitment Direct; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Accommodation included

Signing bonus €1000

Loyalty bonus after 6 months

Job summary

Recruitment Direct in Lisbon, Portugal, seeks an Italian-Speaking Customer Service Specialist to support Italian-speaking customers in banking services. You will be the first point of contact, providing professional assistance via phone, email and chat, while ensuring high-quality customer experiences.

Ideal candidates are fluent in Italian with strong English, have 1+ year in banking/financial sectors, and excel in clear communication and empathy within a fast-paced environment.

Qualifications

• Fluent in Italian with good English communication skills.
• Minimum 1 year in bank/financial/insurance sector; 8 months negotiable to start.
• Excellent verbal and written communication; customer-focused and empathetic.

Responsibilities

• Handle inquiries via phone, email and live chat.
• Strive for first-contact resolution and effective issue-solving.
• Own cases from start to finish; support fraud investigations, disputes and complaints.

Skills

Italian

English communication

Customer service

Empathy

Teamwork

Tools

Slack

Google Workspace

Job description

Recruitment Direct in Lisbon, Portugal, seeks an Italian-Speaking Customer Service Specialist to support Italian-speaking customers in banking services. You will be the first point of contact, providing professional assistance via phone, email and chat, while ensuring high-quality customer experiences.

Ideal candidates are fluent in Italian with strong English, have 1+ year in banking/financial sectors, and excel in clear communication and empathy within a fast-paced environment.