Italian Customer Support Specialist — Remote, Signing Bonus

Cross Border Talents; Coimbra; Remote; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Remote work

Meal allowance

Transportation support

Relocation package

Performance bonus

Zusammenfassung

Cross Border Talents is seeking an Italian-speaking Customer Specialist to support users in Portugal. You will handle inquiries across channels, assist with account setup, login issues, and transactions, and resolve problems with empathy and efficiency.

The role emphasizes clear communication, problem-solving, and a customer-first mindset. A signing bonus of 1000€ is offered, with remote work flexibility and relocation support available.

Qualifikationen

• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• EU Citizenship or Portuguese Residency Card.

Aufgaben

• Deliver prompt, high-quality support via phone, email, chat, and social platforms.
• Assist users with account setup, login issues, and transaction management.
• Tackle technical questions and troubleshoot problems with empathy and professionalism.
• Follow internal workflows and best practices to ensure excellent service standards.
• Share feedback to help improve support processes and user experience.

Kenntnisse

Customer support

Communication

Problem solving

Analytical skills

Leadership

Jobbeschreibung

Cross Border Talents is seeking an Italian-speaking Customer Specialist to support users in Portugal. You will handle inquiries across channels, assist with account setup, login issues, and transactions, and resolve problems with empathy and efficiency.

The role emphasizes clear communication, problem-solving, and a customer-first mindset. A signing bonus of 1000€ is offered, with remote work flexibility and relocation support available.