Italian Customer Support in Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Relocation package

Hybrid work

Job summary

Cross Border Talents in Portugal is seeking an Italian-speaking Customer Support Specialist to be the first point of contact for clients, delivering timely, tailored assistance across channels. You will troubleshoot issues, assist with account setup, and maintain clear, empathetic communication.

Hybrid work, relocation support, and a competitive salary with a performance bonus are offered. Ideal candidates have 0–1 year in customer support, EU citizenship or Portuguese residency, and strong

Qualifications

• 0–1 year of experience in customer support.
• EU citizenship or Portuguese residency required.
• Strong communication and eagerness to learn.

Responsibilities

• Provide efficient and courteous support through phone, email, live chat, and social media.
• Assist with account setup, login issues, user verification, and transaction support.
• Troubleshoot technical issues and deliver easy-to-understand solutions.
• Handle inquiries with a caring, solution-oriented approach.
• Maintain clear and respectful communication to build lasting customer trust.
• Comply with internal guidelines to ensure service quality and consistency.
• Contribute feedback and ideas to help improve the overall support experience.

Skills

Communication

Problem solving

Customer orientation

Teamwork

Tools

CRM software

Job description

About the job Italian Customer Support in Portugal

Take Your Customer Service Career to the Next Level!

We're seeking a dedicated and adaptable Customer Support Specialist to join our energetic and fast-moving team. If you're someone who performs well under pressure, communicates with clarity, and values making a difference in people's experiences, this opportunity could be just what you're looking for.

Role Overview:

As a Customer Support Specialist, you'll be the first point of contact for our clients, offering timely, tailored assistance across various communication channels. Your problem-solving abilities and strong attention to detail will help ensure each interaction is smooth and customer-centric.

Key Responsibilities:

• Provide efficient and courteous support through phone, email, live chat, and social media

Assist with account setup, login issues, user verification, and transaction support

Troubleshoot technical issues and deliver easy-to-understand solutions

Handle inquiries with a caring, solution-oriented approach

Maintain clear and respectful communication to build lasting customer trust

Comply with internal guidelines to ensure service quality and consistency

Contribute feedback and ideas to help improve the overall support experience

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility