(Italian) Customer Service Representative (m/f)

Eugenia Talent; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Free snacks and beverages

Monthly and yearly bonuses

Growth & Learning opportunities

Resumo da oferta

Eugenia Talent in Lisbon seeks an Italian-speaking Customer Service Representative. The role is full-time and on-site, requiring fluent Italian and advanced English to support a diverse international client base.

You will handle online chatting, email, and calls, investigate and resolve issues, keep detailed records, and assist with accounts, video reviews, and channel upkeep. The environment offers growth opportunities and a dynamic multicultural team.

Qualificações

• 1 year of experience in customer support.
• Ability to handle confidential data with discretion.

Responsabilidades

• Provide customer support via online chat, email, and calls.
• Identify issues and resolve them through investigation.
• Record actions, classify cases, and preserve logs.
• Assist with account creation, video reviews, and channel upkeep.

Conhecimentos

Italian

English

Descrição da oferta de emprego

(Italian) Customer Service Representative (m/f)

About the job (Italian) Customer Service Representative (m/f)

Type of position:

Full-time position
On-site

Key languages:

Fluent level of Italian
Advanced English

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation
• Keeping a record of every action and classifying situations and potential faults
• Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep

Requirements:

• A minimum of 1 year experience in customer support
• Treat all data with utmost confidentiality
• Competitive salary with monthly and yearly bonuses;
• Meal allowance, health- and life insurance;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company.