Italian Speaking Customer Advisor

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Transport allowance

Private health insurance

Relocation package with accommodation

Job summary

A multinational customer service firm in Lisbon seeks an Italian Speaking Customer Advisor to handle user requests via telephone, email, and chat. The ideal candidate will ensure high customer satisfaction, achieve sales goals, and provide support for post-sales inquiries. Bonuses, meal allowances, and health insurance are included. Please send your CV to apply.

Qualifications

• Fluent in Italian (C2 level).
• Intermediate English proficiency.

Responsibilities

• Handle incoming user requests via phone, email, and chat.
• Achieve sales goals while providing excellent customer experience.
• Deliver high-caliber customer service for post-sales requests.

Skills

C2 level in Italian

Intermediate English

Job description

About the job Italian Speaking Customer Advisor

Our clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company, collaborating with employees from over 29 different nationalities. We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities.

Job Responsibilities:
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Inbound sales.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements:

- C2 level in Italian and intermediate English

The offer:

- performance bonus

- meal and transport allowance

- private health insurance

- relocation package with accommodation

Please send your cv to [e-mail]