Italian Speaker Customer Service Representative - (EU)

Cross Border Talents; Lisboa; Presencial; EUR 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation Support (Flight + Accomod 4

Paid training and career development

International working environment

Resumo da oferta

Cross Border Talents is seeking an Italian Speaker Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent experience in a fast-paced, multicultural environment, with relocation within the EU supported by flight and accommodation.

The role requires native or fluent Italian (C1/C2) and strong English (C1+), as well as excellent communication and problem-solving skills.

Qualificações

• Native or fluent Italian (C1/C2 level).
• English C1 level or higher.
• EU citizenship (mandatory).
• Willingness to relocate within the EU.
• Strong communication and problem-solving skills.
• Basic computer skills and adaptability.
• Flexibility to work shifts if required.

Responsabilidades

• Support Italian-speaking customers via phone, email, chat, or social media.
• Handle inquiries related to products, services, orders, and billing.
• Resolve customer issues professionally and efficiently.
• Document interactions accurately in internal systems.
• Meet quality standards and performance targets.

Conhecimentos

Italian language proficiency

English language proficiency

Communication skills

Problem-solving

Computer skills

Adaptability

Flexibility to work shifts

Descrição da oferta de emprego

Location

EU-based (Relocation required - support provided)

Employment Type

Full-time

Eligibility

EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Key Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment