Customer Service Representative - Italian Speaker (EU)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation Support (Flight + Accommod.

Paid training

Career development

International working environment

Job summary

Cross Border Talents is seeking an Italian Speaker Customer Service Representative to join its international support team in an EU-based role with relocation support. You will assist Italian-speaking customers across channels, ensuring a high-quality experience in a fast-paced, multicultural environment.

Requirements include native or fluent Italian, English at C1 or higher, EU citizenship, willingness to relocate within the EU, and strong communication and problem-solving skills.

Qualifications

• Native or fluent Italian (C1/C2) required.
• English at C1 level or higher.
• EU citizenship mandatory.
• Willingness to relocate within the European Union.
• Strong communication and problem-solving skills.
• Basic computer skills and adaptability.
• Flexibility to work shifts if required.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media.
• Handle inquiries related to products, services, orders, and billing.
• Resolve customer issues professionally and efficiently.
• Document interactions accurately in internal systems.
• Meet quality standards and performance targets.

Skills

Italian language (native/fluent)

English language (C1+)

Customer service

Communication skills

Tools

CRM tools

Job description

Location

EU-based (Relocation required - support provided)

Employment Type

Full-time

Eligibility

EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Key Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment