Customer Service Representative - Italian Speaker (EU)

Cross Border Talents; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation Support (Flight + Accommodation)

Paid training and career development

International working environment

Resumo da oferta

Cross Border Talents in Porto is seeking an Italian Speaker Customer Service Representative to join their international support team. This role involves assisting Italian-speaking customers and ensuring an excellent customer experience in a fast-paced, multicultural environment.

Applicants must be fluent in Italian and English, possess strong communication skills, and be willing to relocate within the EU. The company offers competitive salary, relocation support, and opportunities for career development.

Qualificações

• Native or fluent Italian with a strong command of English.
• EU citizenship is mandatory.
• Willingness to relocate within the European Union.

Responsabilidades

• Support Italian-speaking customers via phone, email, chat, or social media.
• Handle inquiries related to products, services, orders, and billing.
• Resolve customer issues professionally and efficiently.
• Document interactions accurately in internal systems.
• Meet quality standards and performance targets.

Conhecimentos

Native or fluent Italian (C1/C2 level)

English C1 level or higher

Strong communication and problem-solving skills

Basic computer skills

Flexibility to work shifts

Descrição da oferta de emprego

Location

EU-based (Relocation required – support provided)

Employment Type

Full-time

Eligibility

EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Key Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment