Customer Service Agent with Italian

Jujur; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A staffing and recruiting company is seeking a Customer Service Agent fluent in Italian to enhance customer satisfaction and build relationships. The role involves responding to inquiries, resolving complaints, and processing orders. Applicants should have proven customer support experience and excellent communication skills. This position offers the chance to contribute significantly to the company’s success.

Qualificações

• Fluency in Italian and English languages.
• Excellent communication and interpersonal skills.
• Proven customer support experience would be advantageous.
• Strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Attention to detail and accuracy.
• Adaptability and willingness to learn new processes.

Responsabilidades

• Respond to customer inquiries and provide information in Italian.
• Handle customer complaints and resolve issues promptly.
• Process orders and applications accurately.
• Build sustainable relationships with customer accounts.

Conhecimentos

Fluency in Italian

Fluency in English

Excellent communication skills

Strong problem-solving skills

Attention to detail

Descrição da oferta de emprego

Description

We are looking for a Customer Service Agent with Italian language skills to join us.

As a Customer Service Agent, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. You will have the opportunity to work on diverse projects and contribute to the company's success by delivering exceptional service in Italian.

The projects you will be involved in will require strong communication skills in Italian, problem-solving abilities, and a customer-centric approach. By providing top‑notch customer service, you will help enhance the company's reputation and drive business growth in the competitive staffing and recruiting sector.

Responsibilities:

• Respond to customer inquiries and provide information about products or services in Italian.
• Handle customer complaints and resolve issues promptly and professionally.
• Process orders, forms, and applications accurately.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements:

• Fluency in Italian and English languages.
• Excellent communication and interpersonal skills.
• Proven customer support experience would be advantageous.
• Strong problem‑solving skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Attention to detail and accuracy.
• Adaptability and willingness to learn new processes.