Italian Customer Advisor

Speak It; Portugal; Remote; EUR 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Salário competitivo

Subsídio de alimentação

Seguro de saúde

Desenvolvimento profissional

Mobilidade entre sites

Horário flexível

Ambiente diverso

Descontos locais

Consultas médicas gratuitas

Zusammenfassung

A Speak It procura um(a) Italian Customer Advisor para integrar a equipa multicultural com foco no suporte ao cliente, através de chamadas e chats, assegurando qualidade e melhoria de desempenho diariamente. O papel requer italiano fluente e bom inglês, bem como forte orientação para o cliente.

Localização: Portugal, com Work From Home para Mainland. Oferecemos remuneração competitiva, subsídio de refeição, seguro de saúde e várias oportunidades de desenvolvimento profissional em ambiente

Qualifikationen

• Nível avançado de italiano (escrito e falado) e fluência em inglês (B2).
• Apaixonado por entretenimento e serviços ao cliente.
• Boas habilidades de comunicação, empatia, espírito de equipa e orientação ao cliente.
• Familiaridade com serviços de streaming digital e dispositivos.
• Localização: já sediado em Portugal.

Aufgaben

• Assistir espectadores por telefone e/ou chat com várias questões.
• Fornecer suporte de conta e aplicativo aos espectadores, especialmente sobre funcionalidades do software.
• Fornecer suporte técnico e resolver configurações de sistema e redes.
• Fornecer respostas precisas e em tempo real às dúvidas dos espectadores.

Kenntnisse

Italian language

English B2

Customer service

Jobbeschreibung

Italian Customer Advisor

Empresa : Speak It

Tipo de Emprego : Periodo Integral

Portugal

Descrição do Emprego - Italian Customer Advisor

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities

• As an Italian Speaking Advisor you will have the responsibilities below:
• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

To be selected as an Italian Speaking Advisor, you need to have the requirements below:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Are passionate about entertainment and media enterprise
• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices
• Location: Already based in Portugal

Benefits

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Workplace: Work From Home (Mainland Portugal)