Italian CS Department - Remote

Atlean World; Lisboa; Remote; EUR 26,000 - 32,000; Full time

Job summary

Atlean World is seeking a customer-facing specialist to be our brand ambassador across phone, chat and email. You will assist viewers and customers with queries, provide account and application support, and troubleshoot software functionality.

The role requires fluency in Italian and strong English, with resilience and a target-driven mindset. This is a Full Remote, 40-hour week position in the EU, potentially with relocation to Portugal within EU constraints.

Qualifications

• Fluent in Italian and good English.
• Persuasive, confident communication style.
• Resilience and a target-driven mindset.
• Good negotiation skills.
• Previous sales experience is a plus, but not mandatory.
• Comfortable working with performance-based incentives.
• High school diploma or equivalent.
• Clean criminal record.
• B2+ English level.
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã).

Responsibilities

• Engaging with prospective and existing customers to understand needs.
• Promoting products or services and guiding customers toward the right solution.
• Keeping accurate records of leads, opportunities and follow-ups.
• Provide account and application support via phone, chat and email.
• Provide technical support and troubleshoot system configurations and network settings.

Skills

Italian language fluency

English language

Persuasive communication

Resilience and target-driven

Negotiation skills

Sales experience (nice to have)

Incentive-driven mindset

Availability to relocate to Portugal

Education

High school diploma or equivalent

Job description

First point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service. Assist viewers through phone, chat and emails regarding different queries. Provide account and application support to viewers namely with regards to software functionality. Provide technical support, troubleshoot of system configurations, and network settings. Provide accurate and real-time responses to the viewer’s inquiries. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:

• Engaging with prospective and existing customers to understand their needs
• Promoting products or services and guiding customers toward the right solution
• Keeping accurate records of leads, opportunities and follow-ups

What do you need to be successful at this job?

• Language Maestro: Fluent in Italian, good English
• Persuasive, confident communication style
• Resilience and a target-driven mindset
• Good negotiation skills
• Previous sales experience is a plus, but not mandatory
• Comfortable working with performance-based incentives
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)

Full Remote

Working Schedule

• 40 hours per week.
• 8-hour shifts plus a 1-hour lunch break.
• Rotational shifts, Monday to Friday.
• Monday to Sunday – 7am to 9 pm (365 days per year)
• Days Off: 2 Days Rotational

Make it your Next Job Without Boundaries!

Get to know more about Atlean World

Please remember: your CV must be sent in English.

To join this journey, you should be a resident of a country within the European Union.