Customer Support for Online Video Platform - Italian

Cognizant; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Relocation allowance

Career development

Training opportunities

Competitive salary

Job summary

Cognizant is seeking a customer service professional to support a world-leading streaming service from our Lisbon office. You will handle inquiries via phone, email or chat, assisting users with product questions and issues.

Fluency in Italian, strong English, and a proactive, team-focused mindset are essential, with flexibility to work shifts. Relocation assistance may be provided for international candidates.

Qualifications

• Native Italian language skills (written and spoken)
• English, min B2 level in speaking and writing
• At least 12 months of direct customer service experience
• Proactive attitude and strong team-spirit

Responsibilities

• Respond to customer queries via phone, email or chat
• Provide general and technical support for client products
• Escalate complex issues according to procedures

Skills

Italian (native)

English (B2)

Customer service

Team player

Job description

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native Italian level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

RESPONSIBILITIES

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad.