Italian Customer Support Agent - Lisbon

CB Talents SP; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Health insurance

Career development

Relocation support

Health insurance

Job summary

A customer support company in Lisbon is seeking an Italian Customer Support Agent. The role involves assisting customers with technical queries, troubleshooting issues, and guiding users through setups. Candidates should be fluent in Italian (C2 level) and have strong communication skills. The position offers a competitive salary, full training, and potential remote work, with opportunities for career growth. This is a chance to work in a vibrant environment and be part of an international team.

Qualifications

• Fluent in Italian at a C2 level.
• Strong communication skills and problem-solving abilities.
• Available for rotational shifts if required.

Responsibilities

• Assist customers via phone, email or chat.
• Troubleshoot and resolve basic IT or service issues.
• Guide users through system setups and basic configurations.
• Document issues and escalate complex cases as needed
• Provide a friendly and solution-focused customer experience
• Follow company procedures and meet performance goals

Skills

Italian on a C2 level

Strong communication

Problem-solving abilities

Motivation to work in a customer-centric environment

Job description

About the job Italian Customer Support Agent - Lisbon

Are you fluent in Italian? We are looking for Italian-speaking talent ready to start a new journey in one of the most vibrant and dynamic sectors: IT & Customer Support!

Whether you're already in Portugal or dreaming of a Mediterranean lifestyle, this is your chance to work with one of the most recognized global companies in the industry. You'll join a multicultural team, receive full training, and gain international experience while growing professionally.

What’s in it for you?

• Competitive salary and relocation support (if needed)
• Paid training and career development
• Work with international teams and cutting-edge technologies
• Vibrant work environment with real growth potential
• Depending on the project can be Remote (candidates must be located in Portugal)
• Health insurance and employee benefits

What will you be doing?

• Assist customers via phone, email or chat with technical/product-related queries
• Troubleshoot and resolve basic IT or service issues efficiently
• Guide users through system setups and basic configurations
• Document issues and escalate more complex cases when needed
• Provide a friendly and solution-focused customer experience
• Follow company procedures and strive to meet performance goals

What do we need from you:

• Italian on a C2 level
• Strong communication & problem-solving abilities
• Motivation to work in a customer-centric environment
• Available to work on rotational shifts (if needed)
• Willingness to relocate (if not based in PT)

Interested? Apply now by sending your CV in English and lets talk about the opportunity that best fits your profile! Time to take the next step in your career abroad.