It Support & Systems Specialist - On-Site - Porto

A2It Tecnologia; Porto; Hybrid; EUR 27,000 - 38,000; Full time

Job summary

A2It Tecnologia in Porto, Portugal, is seeking an IT Support & Systems Specialist to join a technical team, delivering user support and maintaining IT systems and infrastructure on-site.

The role covers troubleshooting, installation, and supported services across Windows, Linux, Microsoft 365, AD, and networking. You'll provide on-site, remote, and phone assistance, collaborate with the 2nd-line team, and travel to client locations as needed. Hybrid working arrangement applies.

Qualifications

• Minimum 3 years of experience providing on-site, remote, and telephone support.
• Minimum 3 years of experience with Microsoft 365, Active Directory, Windows, and Linux.
• Experience with ITSM tools.
• ITIL Foundation certification.
• Training in customer service techniques, conflict management, and team motivation.
• Valid Category B driving licence.
• Fluency in Portuguese is mandatory.

Responsibilities

• Provide on-site, remote, and telephone support to users.
• Handle helpdesk requests and troubleshoot technical issues.
• Install, configure, and maintain IT equipment.
• Provide support for Microsoft 365, Active Directory, Windows, and Linux.
• Support VMware environments, Microsoft Teams, VoIP, and wireless networks.
• Provide support for SharePoint, Primavera, Filedoc, and printing services.
• Monitor IT services and infrastructure.
• Assist the 2nd-line technical support team.
• Travel to different client locations whenever required.

Skills

Customer service

Conflict management

Team motivation

Education

High school diploma or equivalent

ITIL Foundation certification

Tools

Microsoft 365

Active Directory

Windows

Linux

ITSM tools

Job description

We are looking for an IT Support & Systems Specialist to join a technical team, providing user support and ensuring the maintenance of IT systems and infrastructure.

Location: Porto, Portugal
Work Arrangement: On-site
Working Hours: 8 hours per day, Monday to Friday.

Key Responsibilities:

• Provide on-site, remote, and telephone support to users;
• Handle helpdesk requests and troubleshoot technical issues;
• Install, configure, and maintain IT equipment;
• Provide support for Microsoft 365, Active Directory, Windows, and Linux;
• Support VMware environments, Microsoft Teams, VoIP, and wireless networks;
• Provide support for SharePoint, Primavera, Filedoc, and printing services;
• Monitor IT services and infrastructure;
• Assist the 2nd-line technical support team;
• Travel to different client locations whenever required.

Mandatory Requirements:

• High school diploma or equivalent;
• Minimum of 3 years of experience providing on-site, remote, and telephone support;
• Minimum of 3 years of experience with Microsoft 365, Active Directory, Windows, and Linux;
• Experience with ITSM tools;
• ITIL Foundation certification;
• Training in customer service techniques, conflict management, and team motivation;
• Valid Category B driving licence;
• Fluency in Portuguese is mandatory.

Regime de trabalho híbrido.