IT Support Engineer (L1/L2) | On-Site | Lisbon or Porto

act digital; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Job summary

act digital is seeking an experienced IT Support Engineer to provide end-user support and ensure smooth operation of workplace technology across Lisbon and Porto.

You will handle hardware/software issues, deploy devices, support Windows/macOS/iOS, and collaborate with local and international IT teams on projects.

This on-site role requires strong communication, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong experience in L1/L2 desktop support.
• Proficient with Windows and macOS.
• Experience supporting Office and messaging solutions.
• Experience with laptops, mobile devices, and end-user hardware.
• Familiar with ITSM tools (ServiceNow).
• Excellent customer service and communication.
• Able to work independently and in teams.
• Comfortable in high-volume, fast-paced environments.
• Experience with banking/financial sector is a plus.
• Willing to travel across locations.

Responsibilities

• Provide L1/L2 desktop support for hardware, software, and workplace technology issues.
• Act as the first point of contact for incidents, service requests, and technical queries.
• Deploy, configure, and support desktops, laptops, thin clients, tablets, mobile devices, and audiovisual equipment.
• Support Windows, macOS, and iOS environments, including operating system deployment and configuration.
• Install, troubleshoot, and maintain both corporate and business-critical applications.
• Resolve issues related to network connectivity, Wi-Fi, printers, peripherals, and mobile devices.
• Manage incidents and service requests through ITSM tools while ensuring service level compliance.
• Maintain and track IT assets, including inventory, deployments, and warranty information.
• Support office moves, user onboarding activities, and infrastructure-related projects.
• Perform basic network troubleshooting, root cause analysis, and connectivity diagnostics.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with local and international IT teams to ensure timely issue resolution.
• Contribute to transformation, transition, and continuous improvement initiatives.

Skills

Desktop Support

Windows

macOS

Microsoft Office

ITSM ServiceNow

Hardware Support

Customer Service

Communication

Teamwork

Networking Basics

Tools

ServiceNow

Job description

We are looking for an experienced IT Support Engineer to join a dynamic and fast-paced environment, providing technical support to end users and ensuring the smooth operation of workplace technology across multiple locations.

Lisbon or Porto 100% On-Site

Key Responsibilities

• Provide L1/L2 technical support for hardware, software, and workplace technology issues.
• Act as the first point of contact for incidents, service requests, and technical queries.
• Deploy, configure, and support desktops, laptops, thin clients, tablets, mobile devices, and audiovisual equipment.
• Support Windows, macOS, and iOS environments, including operating system deployment and configuration.
• Install, troubleshoot, and maintain both corporate and business-critical applications.
• Resolve issues related to network connectivity, Wi-Fi, printers, peripherals, and mobile devices.
• Manage incidents and service requests through ITSM tools while ensuring service level compliance.
• Maintain and track IT assets, including inventory, deployments, and warranty information.
• Support office moves, user onboarding activities, and infrastructure-related projects.
• Perform basic network troubleshooting, root cause analysis, and connectivity diagnostics.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with local and international IT teams to ensure timely issue resolution.
• Contribute to transformation, transition, and continuous improvement initiatives.

Required Skills & Experience

• Strong experience in L1/L2 Desktop Support.
• Solid knowledge of Windows and macOS environments.
• Experience supporting Microsoft Office and messaging solutions.
• Proven experience supporting laptops, mobile devices, tablets, and end-user hardware.
• Experience working with ITSM tools, preferably ServiceNow.
• Knowledge of software installation, troubleshooting, and application support.
• Strong customer-focused mindset and communication skills.
• Ability to work independently and collaboratively within a team.
• Comfortable working in high-volume, fast-paced support environments.
• Experience troubleshooting third-party and internally developed applications.
• Previous experience within the Banking or Financial Services sector.
• Flexibility to work across different locations when required.

Nice-to-Have

• Experience supporting banking or financial industry applications.
• Microsoft certifications.
• Hardware-related certifications or accreditations.

If you are passionate about technology, enjoy solving technical challenges, and thrive in a customer-facing support environment, we would love to hear from you.