IT Technician

Claranet Portugal; Porto; Presencial; EUR 25 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance with family coverage

On-site meal and snack facilities

Regular team building activities

Friendly and supportive work environment

Resumo da oferta

A technology solutions provider is seeking an IT Technician to join their team in Porto. This role involves providing both on-site and remote technical support for various devices and software. Key responsibilities include troubleshooting network issues, managing user accounts, and supporting applications such as Microsoft 365. The ideal candidate will have 1–3 years of IT support experience, fluent in both Portuguese and English. Benefits include health insurance, on-site meal facilities, and a supportive work environment.

Qualificações

• Fluency in Portuguese is mandatory.
• Fluency in English (written and spoken) is mandatory.
• 1–3 years of experience in IT support, onsite support, or helpdesk roles.
• Strong knowledge of Windows operating systems and basic networking.
• Experience with hardware troubleshooting and peripheral devices.

Responsabilidades

• Provide on-site and remote technical support for desktops and peripherals.
• Install, configure, and maintain hardware and software.
• Troubleshoot and resolve network and user access issues.
• Support Microsoft 365 applications.
• Document incidents and service requests in the ticketing system.

Conhecimentos

Fluency in Portuguese

Fluency in English

1–3 years of experience in IT support

Knowledge of Windows operating systems

Basic networking skills

Hardware troubleshooting

Familiarity with ticketing systems

Problem-solving skills

Excellent communication skills

Ability to work independently

Descrição da oferta de emprego

Right now, we are looking for a IT Technician to integrate our internal team, based in Porto.

Your responsibilities include:

• Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and peripherals;
• Install, configure, and maintain hardware, software, and operating systems (Windows and/or macOS);
• Troubleshoot and resolve issues related to networks, connectivity, and user access;
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint);
• Perform hardware replacements, upgrades, and basic repairs;
• Manage user accounts, permissions, and passwords (Active Directory / Azure AD);
• Document incidents, service requests, and solutions in the ticketing system;
• Escalate complex issues to higher-level support teams when necessary;
• Ensure compliance with IT policies, security standards, and best practices;
• Provide user training and guidance on IT tools and procedures.

You must have:

• Fluency in Portuguese (mandatory);
• Fluency in English (written and spoken) is mandatory;
• 1–3 years of experience in IT support, onsite support, or helpdesk roles;
• Strong knowledge of Windows operating systems and basic networking (LAN/WAN, Wi‑Fi, TCP/IP);
• Experience with hardware troubleshooting and peripheral devices;
• Familiarity with ticketing systems and ITIL-based processes;
• Strong problem-solving and analytical skills;
• Excellent communication and customer service skills;
• Ability to work independently and manage multiple tasks.

We value:

• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.

We offer:

• Health insurance with family coverage;
• On-site meal and snack facilities;
• Regular team building activities;
• A friendly and supportive work environment.