It Support & Systems Specialist - On-Site - Lisboa

A2It Tecnologia; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Job summary

A2It Tecnologia in Lisbon, Portugal, is seeking an IT Support & Systems Specialist to join our technical team. You will provide user support and ensure smooth operation of IT systems and infrastructure on-site at Palácio da Ajuda.

Responsibilities include handling on-site, remote, and telephone support, configuring and maintaining IT equipment, and assisting the 2nd-line team. Fluency in Portuguese is mandatory, and a driving licence is required.

Qualifications

• Minimum 3 years of on-site, remote, and telephone support experience.
• 3+ years with Microsoft 365, Active Directory, Windows, and Linux.
• Experience with ITSM tools.
• ITIL Foundation certification.
• Valid Category B driving licence.
• Fluency in Portuguese is mandatory.

Responsibilities

• Provide on-site, remote, and telephone support to users
• Handle helpdesk requests and troubleshoot technical issues
• Install, configure, and maintain IT equipment
• Provide support for Microsoft 365, Active Directory, Windows, and Linux
• Support VMware environments, Microsoft Teams, VoIP, and wireless networks
• Provide support for SharePoint, Primavera, Filedoc, and printing services
• Monitor IT services and infrastructure
• Assist the 2nd-line technical support team
• Travel to different client locations whenever required

Skills

On-site support

Remote support

Telephone support

Microsoft 365

Active Directory

Windows

Linux

ITSM tools

Customer service

Conflict management

Team motivation

Portuguese language

Education

High school diploma

ITIL Foundation certification

Job description

We are looking for an IT Support & Systems Specialist to join a technical team, providing user support and ensuring the smooth operation of IT systems and infrastructure.

Location: Palácio da Ajuda, Lisbon, Portugal
Work Arrangement: On-site
Working Hours: 8 hours per day, Monday to Friday.

Key Responsibilities

• Provide on-site, remote, and telephone support to users


• Handle helpdesk requests and troubleshoot technical issues


• Install, configure, and maintain IT equipment


• Provide support for Microsoft 365, Active Directory, Windows, and Linux


• Support VMware environments, Microsoft Teams, VoIP, and wireless networks


• Provide support for SharePoint, Primavera, Filedoc, and printing services


• Monitor IT services and infrastructure


• Assist the 2nd-line technical support team


• Travel to different client locations whenever required

Mandatory Requirements

• High school diploma or equivalent


• Minimum of 3 years of experience providing on-site, remote, and telephone support


• Minimum of 3 years of experience with Microsoft 365, Active Directory, Windows, and Linux


• Experience with ITSM tools


• ITIL Foundation certification


• Training in customer service techniques, conflict management, and team motivation


• Valid Category B driving licence


• Fluency in Portuguese is mandatory