IT Support Engineer – Windows & Endpoints

Cognizant

Lisboa

On-site

EUR 30,000 - 46,000

Full time

9 days ago

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Job summary

Cognizant in Lisbon is seeking an IT Support Engineer to join our team. You will provide technical support to end users, troubleshoot hardware and software issues, and help maintain a stable, secure IT environment.

You'll work across desktop support, incident management, OS updates, and deployments, collaborating with infrastructure and security teams, and maintaining our knowledge base. Fluency in English is required with exposure to Intune/SCCM and ITIL familiarity as valued plus.

Qualifications

Experience in desktop support, service desk, or IT support roles.
Strong knowledge of Windows operating systems and Microsoft 365.
Familiarity with Active Directory and ticketing systems.

Responsibilities

Provide remote support for desktop, laptop, and software-related issues.
Diagnose and resolve incidents while maintaining a high standard of user support.
Support operating system updates, software deployments, and device configurations.
Collaborate with infrastructure and security teams on complex technical issues.
Maintain technical documentation and knowledge base articles.
Support endpoint security solutions and asset lifecycle activities.
Monitor support queues and ensure timely resolution of incidents and requests.
Identify opportunities to improve processes and operational efficiency.