IT Support (Onsite - Lisbon)

Cognizant Technology Solutions Corporation; Lisboa; On-site; EUR 30,000 - 46,000; Full time

Job summary

Cognizant in Lisbon is seeking an IT Support Engineer to join our team. You will provide technical support to end users, troubleshoot hardware and software issues, and help maintain a stable, secure IT environment.

You'll work across desktop support, incident management, OS updates, and deployments, collaborating with infrastructure and security teams, and maintaining our knowledge base. Fluency in English is required with exposure to Intune/SCCM and ITIL familiarity as valued plus.

Qualifications

• Experience in desktop support, service desk, or IT support roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Familiarity with Active Directory and ticketing systems.

Responsibilities

• Provide remote support for desktop, laptop, and software-related issues.
• Diagnose and resolve incidents while maintaining a high standard of user support.
• Support operating system updates, software deployments, and device configurations.
• Collaborate with infrastructure and security teams on complex technical issues.
• Maintain technical documentation and knowledge base articles.
• Support endpoint security solutions and asset lifecycle activities.
• Monitor support queues and ensure timely resolution of incidents and requests.
• Identify opportunities to improve processes and operational efficiency.

Skills

Desktop Support

Service Desk

Windows OS

Microsoft 365

Active Directory

Ticketing systems

English proficiency

Tools

Intune

SCCM

Job description

What makes Cognizant a great place to work? It is the combination of innovation, growth, and a collaborative global environment. We bring together talented professionals from diverse backgrounds to help leading organizations solve complex challenges and create meaningful business impact.

At Cognizant, you will have the opportunity to collaborate with colleagues across the globe, contribute to innovative projects, and develop your career in an inclusive and supportive workplace.

We are seeking an IT Support Engineer to join our team in Lisbon. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and contribute to maintaining a stable, secure, and efficient IT environment.

Key Responsibilities

Provide remote support for desktop, laptop, and software-related issues.

Diagnose and resolve incidents while maintaining a high standard of user support.

Support operating system updates, software deployments, and device configurations.

Collaborate with infrastructure and security teams on complex technical issues.

Maintain technical documentation and knowledge base articles.

Support endpoint security solutions and asset lifecycle activities.

Monitor support queues and ensure timely resolution of incidents and requests.

Identify opportunities to improve processes and operational efficiency.

Requirements

Experience in Desktop Support, Service Desk, or IT Support roles.

Strong knowledge of Windows operating systems and Microsoft 365.

Experience troubleshooting hardware, software, and user access issues.

Familiarity with Active Directory and ticketing systems.

Strong problem-solving and communication skills.

Professional proficiency in English.

Preferred Qualifications

Experience with Intune, SCCM, or other endpoint management tools.

Knowledge of networking fundamentals, including DNS, DHCP, and VPN technologies.

ITIL certification or familiarity with ITIL practices.

Scripting experience using PowerShell or similar tools.