IT Equipment & End-User Support Specialist

Unipartner It Services; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Unipartner It Services is seeking a Hardware / IT Support Technician to join our Internal Support team in Lisbon. You will ensure employees have the right equipment, tools and first-line technical support to work smoothly and efficiently.

Responsibilities include preparing, configuring and delivering IT equipment, resolving hardware and software issues, managing asset lifecycle and maintaining documentation.

Qualifications

• Experience with Windows and Microsoft 365 for end-user support.
• Familiarity with ticketing platforms and remote support.
• Experience in IT asset management and documentation.
• Ability to diagnose hardware and software issues quickly.

Responsibilities

• Prepare, configure and deliver IT equipment such as laptops and monitors.
• Diagnose and resolve hardware and software issues for users.
• Manage IT asset lifecycle including inventory and maintenance.
• Provide first-line support and document incidents.
• Support onboarding/offboarding processes.
• Maintain technical documentation and knowledge base.

Skills

Microsoft 365

Networking basics

IT ticketing systems

Asset management

Mobile device support

Windows support

Tools

Intune

Entra ID

MDM tools

Job description

Unipartner It Services is seeking a Hardware / IT Support Technician to join our Internal Support team in Lisbon. You will ensure employees have the right equipment, tools and first-line technical support to work smoothly and efficiently.

Responsibilities include preparing, configuring and delivering IT equipment, resolving hardware and software issues, managing asset lifecycle and maintaining documentation.