Lisbon IT Support Engineer (Onsite) — AI & Automation

Boston Consulting Group (BCG); Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Boston Consulting Group is seeking an IT Support Specialist to provide first and second‑line IT support for the Lisbon Capability Center, ensuring a reliable, secure, and high‑quality technology experience. You will collaborate with Iberia and global IT teams to drive automation and modern workplace technologies.

You will resolve incidents across Windows/macOS, manage identity services, and support onboarding, trainings, and events.

Qualifications

• Two to four years of IT support or workplace technology experience in a corporate environment.
• Strong experience supporting Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Office applications.
• Hands‑on experience with Microsoft Intune, Active Directory, Microsoft Entra ID, ServiceNow, and identity management technologies.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Experience supporting collaboration technologies such as Microsoft Teams Rooms, Cisco Webex, Poly, or Zoom.
• Fluent Portuguese and English, with the ability to explain technical concepts to both technical and non‑technical audiences.
• Comfortable using approved GenAI tools responsibly to improve productivity.

Responsibilities

• Resolve complex incidents across Windows, macOS, Microsoft 365, cloud services, and endpoint technologies.
• Administer Microsoft Intune, Active Directory, Microsoft Entra ID, and Okta to manage devices, identities, and access.
• Manage ServiceNow incidents, requests, assets, and CMDB data to maintain accurate IT records.
• Deliver onboarding, end-user training, and onsite or remote technical support for meetings and events.
• Create and maintain technical documentation, knowledge articles, and operational runbooks.
• Identify recurring issues, drive problem management, and continuously improve support processes through automation and AI.
• Mentor junior IT Support Specialists and contingent workers while collaborating with regional and global IT teams.
• Support additional operational activities as required to meet business needs.

Skills

Windows 10/11 support

Microsoft 365

Intune

Active Directory

Microsoft Entra ID

ServiceNow

Networking fundamentals

Collaboration tools (Teams Rooms, Webe

Tools

Windows/macOS

Office 365 apps

Intune

Job description

Boston Consulting Group is seeking an IT Support Specialist to provide first and second‑line IT support for the Lisbon Capability Center, ensuring a reliable, secure, and high‑quality technology experience. You will collaborate with Iberia and global IT teams to drive automation and modern workplace technologies.

You will resolve incidents across Windows/macOS, manage identity services, and support onboarding, trainings, and events.