Field Service Technician: Windows & 365 Support Pro

Inetum2

Lisboa

Hybrid

EUR 26,000 - 34,000

Full time

14 days+

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Job summary

Inetum in Lisboa is seeking a Field Service Technician to deliver on-site and remote technical support across multiple Inetum project environments. You will focus on end-user support, device troubleshooting, Windows administration and basic Microsoft 365 user administration.

The role involves troubleshooting Windows 10/11, configuring desktops/printers, assisting with Microsoft applications, and handling basic 365 administration and connectivity issues.

Qualifications

Experience in onsite technical support or helpdesk roles.
Knowledge of Windows 10 and Windows 11 troubleshooting.
Basic Microsoft 365 knowledge.
Strong communication and customer service skills.
Ability to work autonomously and manage priorities effectively.

Responsibilities

Provide onsite and remote support for Windows 10 and Windows 11 environments.
Install, configure and troubleshoot desktops, laptops, printers and peripherals.
Install and configure corporate software and Microsoft applications.
Support basic network connectivity issues, including LAN, Wi-Fi, VPN and printing.
Perform basic Microsoft 365 administration, including user accounts, groups and licences.
Support Outlook, Teams and OneDrive, including authentication, MFA and synchronisation issues.
Record activities and resolutions within ticketing systems.

Skills

Windows 10/11

Microsoft 365

Helpdesk

Customer service

Autonomous work

Driving licence

Tools

Ticketing systems

Remote support tools

Job description

The role involves troubleshooting Windows 10/11, configuring desktops/printers, assisting with Microsoft applications, and handling basic 365 administration and connectivity issues.

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