Customer Care Representative

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Above-average wages and health保险 from

Paid training and onboarding

Relocation and visa support for intl.候

Job summary

Cross Border Talents in Lisbon is seeking an Italian & English-speaking Customer Service Representative to join an international team. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

You will work on-site in Lisbon, with relocation and visa support provided for international candidates, paid training, and a multicultural environment with opportunities for career growth.

Qualifications

• Native-level Italian.
• Fluent English.
• Customer support or banking experience is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Resolve customer queries, aiming for first-contact resolution.
• Own cases end to end, including complex ones.
• Support fraud checks, disputes and complaints.
• Assist vulnerable customers and escalate when needed.

Skills

Italian native

Fluent English

Customer support

Communication skills

Decision making

Relocation ready

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth