Customer Service Representative (Italian Speaking)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation and visa support

Accommodation option

Annual trip home

Meal allowance

Paid training

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Representative fluent in Italian and English to join an international team. You will be the first point of contact for customers, resolving queries via chat, phone and email.

You will own cases end-to-end, support fraud checks and complaints, and assist vulnerable customers. Relocation support and onboarding are provided to international candidates.

Qualifications

• Native-level Italian language proficiency.
• Fluent English for customer interactions.
• Customer service or banking experience is advantageous.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Resolve customer queries, aiming for first-contact resolution.
• Own cases end to end, including complex ones.
• Support fraud checks, disputes and complaints.
• Assist vulnerable customers and relocate when needed.

Skills

Italian language

English language

Customer service experience

Strong communication

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and relocate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support or banking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth