Spanish Banking Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Relocation package

Resumo da oferta

Cross Border Talents is hiring a Banking Customer Support Specialist in Lisbon to assist users via email, chat, phone, and social media. You will handle account setup, billing inquiries, and troubleshooting while maintaining a professional, customer-focused tone.

We value fluency in Spanish (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical, creative, and communication skills. A relocation package and onsite office environment are offered.

Qualificações

• Language skills: Fluent in Spanish (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn in travel.

Responsabilidades

• Deliver customer support across email, chat, phone, and social media.
• Assist users with account setup, billing inquiries, and identity verification.
• Identify and resolve technical concerns, keeping customers updated.
• Record and manage cases per internal guidelines.
• Collaborate with internal teams to optimize workflows and service quality.
• Share insights to improve customer satisfaction and support performance.

Conhecimentos

Spanish (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication abilities

Descrição da oferta de emprego

Spanish Banking Customer Support in Lisbon

About the job Spanish Banking Customer Support in Lisbon

Do you enjoy supporting others and turning questions into positive outcomes? We’re looking for a customer-focused Specialist to join a collaborative and fast-paced team. If you approach challenges with empathy, strong communication skills, and professionalism, this role could be the perfect opportunity for you.

Role Overview:

As a Banking Customer Support, you will serve as the primary contact for users, delivering assistance via email, chat, phone, and social media. From account access and billing matters to technical troubleshooting, your mission will be to ensure a seamless and high-quality experience from first contact to final resolution.

Key Responsibilities:

• Deliver timely and professional support across various communication channels
• Assist users with account setup, password recovery, billing inquiries, and identity verification
• Identify and resolve technical concerns while keeping customers updated throughout the process
• Maintain a respectful and customer-focused tone in every interaction
• Record and manage cases accurately in line with internal guidelines
• Collaborate with internal teams to optimize workflows and improve service quality
• Share insights and suggestions to continuously enhance customer satisfaction and support performance

Requirements:

• Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Onsite Work: Engage and grow in a collaborative office environment

Relocation Package: Receive support if relocating to ensure a smooth transition