International Finnish-Speaking Customer Support Specialist

Workster Jobs; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Paid training and structured onboarding

Career development opportunities

Modern office environment

International and multicultural team

Resumo da oferta

Workster Jobs is seeking Finnish speakers to join their international team in Lisbon for a dynamic customer support role. This position provides the opportunity to work fully on-site for the first three months before transitioning to a hybrid model.

Responsibilities include assisting customers via phone, email, and chat, ensuring high satisfaction through professional support. The ideal candidate is fluent in Finnish and has strong communication skills, ready to thrive in a fast-paced environment.

Employees enjoy a Monday to Friday schedule, competitive salary, and growth opportunities within a supportive team.

Qualificações

• Previous experience in customer service is a plus.
• Ability to deliver professional and solution-oriented support.

Responsabilidades

• Provide customer support in Finnish via phone, email, and chat.
• Assist customers with product-related questions, orders, and general inquiries.
• Handle customer complaints and provide appropriate solutions within set deadlines.

Conhecimentos

Native or fluent Finnish (C1-C2 level)

Good command of English

Strong communication and interpersonal skills

Customer-oriented mindset with problem-solving abilities

Comfortable working in a fast-paced environment

Good computer skills and ability to multitask

Team player with a proactive attitude

Descrição da oferta de emprego

Workster is looking for talented Finnish speakers to join a dynamic international team in Lisbon.

This is an exciting opportunity to build an international career while supporting customers for a well-known global brand in a modern and multicultural environment. You’ll work in a professional and supportive setting, with the opportunity to transition into a hybrid working model after the onboarding period.

You will initially work fully on‑site for the first 3 months to get to know the team and the working environment, before moving to a hybrid setup.

Your Role

• Provide customer support in Finnish via phone, email, and chat
• Assist customers with product‑related questions, orders, and general inquiries
• Deliver professional and solution‑oriented support while ensuring high customer satisfaction
• Handle customer complaints and provide appropriate solutions within set deadlines
• Collaborate with colleagues and internal departments to resolve ongoing cases
• Maintain and update internal systems and customer records
• Ensure clear and professional communication at all times

Your Qualifications

• Native or fluent Finnish (C1‑C2 level)
• Good command of English
• Previous experience in customer service is a plus
• Strong communication and interpersonal skills
• Customer‑oriented mindset with problem‑solving abilities
• Comfortable working in a fast‑paced environment
• Good computer skills and ability to multitask
• Team player with a proactive attitude

The Offer

• Monday to Friday schedule between 08:00 and 18:00 — enjoy your weekends free
• Hybrid working model after the initial 3‑month onboarding period
• Competitive salary package and additional benefits
• Paid training and structured onboarding
• Modern office environment in Lisbon
• International and multicultural team
• Career development and growth opportunities
• Full support from Workster throughout the recruitment process