Remote Technical Support Agent-Finnish Language | Portugal-Based

Cross Border Talents; Guimarães; Teletrabalho; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Paid training

Optional housing assistance

Resumo da oferta

A leading recruitment service is looking for a Remote Technical Support Agent who speaks Finnish to provide customer support for global tech brands from the comfort of your home. Candidates must be based in Portugal or willing to relocate for assistance, with benefits including a monthly salary, health insurance, and remote work. Ideal candidates handle customer inquiries with empathy and efficiency.

Qualificações

• Must be a native-level Finnish speaker.
• Strong command of English at C1 level required.
• Previous experience in customer support is a plus.

Responsabilidades

• Support Finnish-speaking customers with order-related issues.
• Communicate professionally across various channels.
• Handle sensitive data responsibly.

Conhecimentos

Native-level Finnish

Strong English (C1)

Calm under pressure

Problem-solving

Experience in customer support

Descrição da oferta de emprego

Overview

Job Openings Remote Technical Support Agent-Finnish Language | Portugal-Based

About the job Remote Technical Support Agent-Finnish Language | Portugal-Based

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company).

Benefits

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for the candidates moving from abroad).