Customer Service Representative-Finnish Market (Remote Role)

Cross Border Talents; Matosinhos; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Extra payment for late hours and holidays

Paid training

Optional housing in company apartment

Job summary

A leading customer service agency is seeking a Customer Service Representative for the Finnish Market to work remotely from Portugal. Responsibilities include assisting customers with order-related issues and maintaining high-quality service standards. Ideal candidates are native Finnish speakers with strong English skills and prior experience in customer support. This role offers an attractive salary, bonuses, health insurance, and the flexibility of remote work.

Qualifications

• Prior experience in customer support is a plus.
• Ability to work rotating shifts, including weekends and holidays.
• Ability to work rotating shifts, including weekends and holidays.
• Willingness to relocate to Portugal with relocation support offered.

Responsibilities

• Support Finnish-speaking customers with order-related issues.
• Communicate clearly and professionally across various channels.
• Handle sensitive data responsibly and securely.

Skills

Native-level Finnish

Strong English (C1)

Problem-solving

Calm under pressure

Job description

Job Openings: Customer Service Representative-Finnish Market (Remote Role)

About the job

Customer Service Representative-Finnish Market (Remote Role)

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

You have

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

Whats in it for you

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for the candidates moving from abroad).