Finnish Customer Support Specialist-Remote from Portugal

Cross Border Talents; Portimão; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Extra payment for late hours

Paid training

Job summary

A leading recruitment agency is seeking a Finnish Customer Support Specialist for a remote position in Portugal. You will support customers of a well-known global tech brand, handling order issues and ensuring customer satisfaction. Ideal candidates will be fluent in Finnish and possess strong English skills. The role offers attractive salary packages, bonuses, and fully remote work options.

Qualifications

• Native-level Finnish and strong English (C1) required.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Flexibility to work rotating shifts, including weekends and holidays.
• Located in Portugal or willing to relocate with relocation help.

Responsibilities

• Support Finnish-speaking customers with order-related issues.
• Communicate clearly and professionally across channels.
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Skills

Finnish language proficiency

English (C1)

Problem-solving

Customer support experience

Calm under pressure

Job description

Finnish Customer Support Specialist-Remote from Portugal

Job Openings Finnish Customer Support Specialist-Remote from Portugal

About the job Finnish Customer Support Specialist-Remote from Portugal

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

You have:

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company).

Whats in it for you:

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for the candidates moving from abroad).