E-commerce Support Representative-Finnish Market (Remote)

Cross Border Talents; Porto; Teletrabalho; EUR 17 856 - 24 552; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance

Private health insurance

Extra pay for late hours

Paid training

Optional housing

Resumo da oferta

A leading recruitment agency is hiring for a remote E-commerce Support Representative position supporting Finnish customers. The role involves handling customer queries regarding orders, and requires native Finnish and strong English skills. Candidates should be flexible to work shifts and are encouraged to apply if already located in Portugal or willing to relocate. Attractive salary and benefits are offered.

Qualificações

• Fluency in Finnish and proficiency in English are essential.
• Previous experience in customer support is preferable.
• Flexible to work on weekends and holidays.

Responsabilidades

• Support Finnish-speaking customers with order-related issues.
• Communicate effectively across various channels.
• Monitor and improve personal KPIs.

Conhecimentos

Native-level Finnish

Strong English (C1)

Problem-solving

Customer support experience

Calm under pressure

Descrição da oferta de emprego

Overview

Job openings: E-commerce Support Representative-Finnish Market (Remote)

Location: Remote in Continental Portugal

Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company).

Benefits

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for candidates moving from abroad).