Finnish Customer Advisor - Lisbon, Portugal

Foundever; Lisboa; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Life-long skills and experience

Excellent work culture

Job summary

Sitel Corp. is seeking a Finnish Customer Advisor to join their team in Lisbon, Portugal. The role involves providing customer support and building meaningful relationships to ensure outstanding service quality.

The ideal candidate should be a native Finnish speaker with advanced English skills and a passion for problem-solving. Benefits include a relocation package, competitive wages, and opportunities for professional growth.

Qualifications

• Native or proficient level of Finnish (C2).
• Advanced level of English (C1), both verbal and written.
• Strong communication skills with excellent phone and writing skills.
• Analytical and problem-solving skills with attention to detail.
• Desire to learn and advance in career.

Responsibilities

• Provide first contact resolutions to customer queries.
• Offer specialized customer support via written and phone communication.
• Build meaningful relationships and answer questions courteously.
• Meet and exceed customer service quality goals and productivity targets.
• Create an amazing customer experience.

Skills

Finnish (C2)

English (C1)

Analytical skills

Problem-solving skills

Communication skills

Job description

Finnish Customer Advisor - Lisbon, Portugal

Lisboa, Portugal, PT

Job Description

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you Finnish native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you!

Your future project: join our Finnish Customer Advisor team.

Responsibilities

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Finnish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.