Hybrid Service Desk Pro: Windows/AD Support & ITIL Ready

Claranet Limited; Viseu; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid work model

Additional training

Job summary

Claranet Limited in Portugal is looking for a Servicedesk professional to join our Talent Team in a hybrid role in Oeiras. You will deliver first-line IT support, manage user accounts, and assist with Windows environments and AD.

This role emphasizes customer service and incident documentation, working with internal teams to improve IT services. The ideal candidate has strong communication skills, experience with AD and email setups, and a passion for resolving end-user issues quickly while

Qualifications

• Experience supporting Office and Windows environments.
• Experience with software and hardware troubleshooting.
• Experience creating user accounts (Active Directory) and email accounts.
• Knowledge of Microsoft Operating Systems.
• Remote access support for end-user troubleshooting.
• Aptitude for Helpdesk/customer support.
• ITIL Certification is valued.
• Ability to document procedures for knowledge transfer.

Responsibilities

• Creation and management of user accounts in Active Directory (AD)
• Provide technical support to users in Windows;
• Perform software and hardware troubleshooting, ensuring quick issue resolution and minimizing operational impact;
• Install, configure, and maintain IT equipment and devices;
• Create, manage, and maintain user accounts in Active Directory and corporate email accounts;
• Support basic systems administration and access management activities;
• Monitor system performance and ensure the operational continuity of IT services;
• Document technical procedures and maintain support incident records;
• Collaborate with internal teams in the implementation and continuous improvement of technological solutions.

Skills

AD account mgmt

Windows support

Customer support

Troubleshooting

Remote access support

Education

ITIL Certification

Job description

Claranet Limited in Portugal is looking for a Servicedesk professional to join our Talent Team in a hybrid role in Oeiras. You will deliver first-line IT support, manage user accounts, and assist with Windows environments and AD.

This role emphasizes customer service and incident documentation, working with internal teams to improve IT services. The ideal candidate has strong communication skills, experience with AD and email setups, and a passion for resolving end-user issues quickly while