24/7 Service Desk Technician - Hybrid (Lisbon/Porto)

Claranet limited; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Claranet Limited in Lisbon or Porto is seeking a Service Desk Technician 24x7 to support our internal IT environment. You will troubleshoot desktops and servers, manage Windows Active Directory and email systems, and diagnose network and system faults to ensure service continuity.

Fluency in Portuguese and English is required, with availability for 24x7 shift patterns. The role is based in Lisbon or Porto, offering exposure to diverse IT environments and modern tools.

Qualifications

• Fluency in Portuguese and English is required.
• Experience with Windows and macOS troubleshooting and installation.
• Experience in managing Office 365 users, mailboxes, and licensing.
• Experience in Microsoft Office troubleshooting and installations.
• Experience in managing users and groups in Active Directory.
• Managing permissions in Microsoft File Shares.
• Hardware and peripherals troubleshooting and installation.
• Networking troubleshooting knowledge is a plus.
• Experience in CMDB assets management.
• Knowledge of remote access tools and ITSM tools.
• Willingness to work 24x7 shift patterns.

Responsibilities

• Troubleshoot, monitor and control software and hardware in Desktop Management environments.
• Implement user account changes in Windows AD and email management systems.
• Diagnose network and system faults and provide resolutions.

Skills

Portuguese fluency

English fluency

Windows & MacOS experience

Office 365 management

Active Directory administration

File shares permissions management

Hardware & peripherals troubleshooting

Networking troubleshooting (valued)

CMDB asset management

Remote access tools

ITSM tools

Tools

Remote access tools

ITSM tools

AD administration tools

Office 365 admin tools

Job description

Claranet Limited in Lisbon or Porto is seeking a Service Desk Technician 24x7 to support our internal IT environment. You will troubleshoot desktops and servers, manage Windows Active Directory and email systems, and diagnose network and system faults to ensure service continuity.

Fluency in Portuguese and English is required, with availability for 24x7 shift patterns. The role is based in Lisbon or Porto, offering exposure to diverse IT environments and modern tools.