Hybrid Service Desk Pro – Customer Tech Support

HCLTech; Lisboa; Hybrid; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Private health and life insurance

Meal allowance

Hybrid Work Model

Job summary

HCLTech in Lisboa is seeking a customer service representative to interact with customers via phone, email, and chat. The successful candidate will resolve queries efficiently and meet defined SLAs, demonstrating excellent analytical and decision-making skills.

This position requires a minimum of 1 year of experience in customer service and offers a permanent contract along with private health and life insurance from day one. The work model is hybrid, with Monday to Friday hours and a meal allowance.

Qualifications

• Minimum of 1 year experience in Customer Service or Technical Voice Support.
• Experience in handling complaints and delivering excellent customer experience.
• Ability to manage communications with multiple cross-functional teams.

Responsibilities

• Interacting with customers to resolve queries through call, email or chat.
• Improving skill level through self-development or training programs.
• Meeting quality scores and SLAs while bringing innovation to the process.

Skills

Team oriented/team player

Excellent critical and analytical thinking abilities

High attention to detail

Proactive, self-motivated, self-starter

Strong organizational skills

Excellent decision-making skills

Education

Graduate in any stream

Tools

SAP or similar CRM applications

Job description

HCLTech in Lisboa is seeking a customer service representative to interact with customers via phone, email, and chat. The successful candidate will resolve queries efficiently and meet defined SLAs, demonstrating excellent analytical and decision-making skills.

This position requires a minimum of 1 year of experience in customer service and offers a permanent contract along with private health and life insurance from day one. The work model is hybrid, with Monday to Friday hours and a meal allowance.