Hybrid Service Desk Analyst | Windows & Office 365 Support

MOZAYDO; Portugal; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Culture of autonomy and trust

Opportunities for growth and learning

Job summary

A leading IT services company in Lisbon is looking for a Service Desk Analyst to provide first-line IT support to users. The successful candidate will assist with hardware and software issues, ensuring smooth IT service operations. Candidates should have strong technical knowledge, excellent communication skills, and experience in support roles. The position offers a hybrid work model and opportunities for growth in a supportive culture.

Qualifications

• Proven experience in Service Desk or end-user support roles.
• Technical knowledge of Windows, Office 365, and ITSM tools.
• Ability to work shift-based schedules.

Responsibilities

• Provide first-line IT support to end-users.
• Support and troubleshoot Windows and Office 365 applications.
• Log, track, and manage incidents and service requests.

Skills

Technical support expertise

Strong problem-solving skills

Communication skills

Customer-oriented mindset

Education

Degree in Information Systems or Computer Science

Tools

Windows operating systems

Office 365

ITSM tools

Job description

A leading IT services company in Lisbon is looking for a Service Desk Analyst to provide first-line IT support to users. The successful candidate will assist with hardware and software issues, ensuring smooth IT service operations. Candidates should have strong technical knowledge, excellent communication skills, and experience in support roles. The position offers a hybrid work model and opportunities for growth in a supportive culture.