Entry-Level IT Service Desk Analyst – Hybrid, EN/ES/PT/IT

Market Cloud Ltd; Viseu; Hybrid; EUR 18,000 - 24,000; Full time

Job summary

Market Cloud Ltd is hiring an IT Service Desk Analyst to provide first-line technical assistance in English, Spanish, Portuguese and Italian. The role is based in Coimbra and combines remote support with on-site work three days a week in a hybrid setup.

The successful candidate will troubleshoot Windows, Mac OS and mobile devices, document incidents in an ITSM system, and assist with account management and onboarding processes. Excellent communication and empathy are essential.

Qualifications

• Ability to serve as first point of contact via phone, email, or ticketing system.
• Provide support in multiple languages (EN, ES, PT, IT).
• Record and track incidents in an ITSM tool with clear documentation.

Responsibilities

• Troubleshoot hardware, software, network, and system issues on Windows, Mac OS, and mobile platforms.
• Escalate complex issues following defined procedures and follow up to ensure resolution.
• Assist with user account management, password resets, and onboarding/offboarding.
• Support remote work tools and contribute to knowledge base updates.

Skills

English

Spanish

Portuguese

Italian

Tools

ITSM tool

TeamViewer

AnyDesk

Job description

Market Cloud Ltd is hiring an IT Service Desk Analyst to provide first-line technical assistance in English, Spanish, Portuguese and Italian. The role is based in Coimbra and combines remote support with on-site work three days a week in a hybrid setup.

The successful candidate will troubleshoot Windows, Mac OS and mobile devices, document incidents in an ITSM system, and assist with account management and onboarding processes. Excellent communication and empathy are essential.