Frontline IT Service Desk Analyst - 24/7 Support

GLORY; Torres Vedras; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Zusammenfassung

A leading IT services provider is looking for an Entry-level Service Desk Analyst in Torres Vedras, Portugal. This role requires excellent customer service skills and a good technical mindset. Responsibilities include managing incidents, logging service requests, and providing support. The ideal candidate should thrive under pressure, have strong communication skills in English, Portuguese, and German, and demonstrate a passion for IT. Full-time position available.

Qualifikationen

• Strong foundation and/or passion for computing and IT.
• Able to thrive under pressure.
• Self-driven with a passion for personal development.

Aufgaben

• Incident and Service Request logging.
• Managing the Service Desk number while on shift.
• Accurate escalation of incidents to other IS teams.

Kenntnisse

Excellent Customer Service skills

Strong communication skills in English

Team player

Strong foundation in computing and IT

Exceptional analytical skills and troubleshooting abilities

Attention to detail

Ausbildung

Degree qualified or similar level of higher education

Tools

Microsoft Office applications

Jobbeschreibung

A leading IT services provider is looking for an Entry-level Service Desk Analyst in Torres Vedras, Portugal. This role requires excellent customer service skills and a good technical mindset. Responsibilities include managing incidents, logging service requests, and providing support. The ideal candidate should thrive under pressure, have strong communication skills in English, Portuguese, and German, and demonstrate a passion for IT. Full-time position available.