Frontline IT Service Desk Analyst - 24/7 Support

GLORY; Torres Vedras; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

A leading IT services provider is looking for an Entry-level Service Desk Analyst in Torres Vedras, Portugal. This role requires excellent customer service skills and a good technical mindset. Responsibilities include managing incidents, logging service requests, and providing support. The ideal candidate should thrive under pressure, have strong communication skills in English, Portuguese, and German, and demonstrate a passion for IT. Full-time position available.

Qualificações

• Strong foundation and/or passion for computing and IT.
• Able to thrive under pressure.
• Self-driven with a passion for personal development.

Responsabilidades

• Incident and Service Request logging.
• Managing the Service Desk number while on shift.
• Accurate escalation of incidents to other IS teams.

Conhecimentos

Excellent Customer Service skills

Strong communication skills in English

Team player

Strong foundation in computing and IT

Exceptional analytical skills and troubleshooting abilities

Attention to detail

Formação académica

Degree qualified or similar level of higher education

Ferramentas

Microsoft Office applications

Descrição da oferta de emprego

A leading IT services provider is looking for an Entry-level Service Desk Analyst in Torres Vedras, Portugal. This role requires excellent customer service skills and a good technical mindset. Responsibilities include managing incidents, logging service requests, and providing support. The ideal candidate should thrive under pressure, have strong communication skills in English, Portuguese, and German, and demonstrate a passion for IT. Full-time position available.