Service Desk Specialist - IT Support & SLA Expert

HCLTech; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Private health and life insurance

Meal allowance

Resumo da oferta

A fast-growing tech company in Lisbon seeks a Service Desk Operator to assist customers with queries via phone, email, and chat. This entry-level position requires a graduate in any discipline and at least one year of experience in Customer Service. You’ll work in a team-driven environment, ensuring quality standards and innovating solutions. Benefits include a permanent contract, health insurance, and meal allowances.

Qualificações

• Minimum of 1 years’ experience in Customer Service or Technical Voice Support.
• Experience handling complaints and delivering excellent customer experience.
• Ability to manage communications with cross-functional teams.

Responsabilidades

• Interact with customers to resolve their queries.
• Meet quality scores and productivity parameters.
• Collaborate effectively within a team.

Conhecimentos

Team oriented/team player

Situational/contextual awareness

Excellent critical and analytical thinking

High attention to detail

Proactive

Excellent analytical skills

Strong organizational skills

Formação académica

Graduate in any stream

Ferramentas

SAP or similar CRM application

Descrição da oferta de emprego

A fast-growing tech company in Lisbon seeks a Service Desk Operator to assist customers with queries via phone, email, and chat. This entry-level position requires a graduate in any discipline and at least one year of experience in Customer Service. You’ll work in a team-driven environment, ensuring quality standards and innovating solutions. Benefits include a permanent contract, health insurance, and meal allowances.