IT Support

Cognizant; Lisboa; Híbrido; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Career growth

Ongoing learning and certification

Resumo da oferta

Cognizant in Lisbon is seeking a dedicated Desktop Support Engineer to join the IT Support team. You will provide remote support, troubleshoot hardware and software, and help maintain a secure, efficient workplace environment.

You'll handle OS updates, software deployments, Active Directory access, and collaborate with infrastructure and security teams on complex issues. This role offers hybrid work in Lisbon, ongoing learning, and opportunities for growth within a global organization.

Qualificações

• Experience in Desktop Support, Service Desk, or IT Support roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, and user-access issues.
• Familiarity with Active Directory and ticketing systems.
• Good problem-solving and communication skills.
• Professional level of English.

Responsabilidades

• Provide remote support for desktop, laptop, and software-related issues.
• Diagnose and resolve incidents while ensuring a high level of user satisfaction.
• Support operating system updates, software deployments, and device configurations.
• Collaborate with infrastructure and security teams on complex technical issues.
• Maintain technical documentation and knowledge articles.
• Support endpoint security solutions and asset lifecycle activities.
• Monitor support queues and ensure timely resolution of incidents and requests.
• Identify opportunities for process improvement and operational efficiency.

Conhecimentos

Desktop Support

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Problem solving

Communication

English

PowerShell scripting

Intune

SCCM

Endpoint management

Networking basics

Ferramentas

Intune

SCCM

Endpoint management

Descrição da oferta de emprego

Desktop Support Engineer

Role Overview

We are looking for a customer-focused Desktop Support Engineer to join our IT Support team in Lisbon. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and help maintain a stable, secure, and efficient workplace environment.

Key Responsibilities

• Provide remote support for desktop, laptop, and software-related issues.
• Diagnose and resolve incidents while ensuring a high level of user satisfaction.
• Support operating system updates, software deployments, and device configurations.
• Collaborate with infrastructure and security teams on complex technical issues.
• Maintain technical documentation and knowledge articles.
• Support endpoint security solutions and asset lifecycle activities.
• Monitor support queues and ensure timely resolution of incidents and requests.
• Identify opportunities for process improvement and operational efficiency.

Requirements

• Experience in Desktop Support, Service Desk, or IT Support roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, and user-access issues.
• Familiarity with Active Directory and ticketing systems.
• Good problem-solving and communication skills.
• Professional level of English.

Nice to Have

• Experience with Intune, SCCM, or endpoint management tools.
• Knowledge of networking fundamentals (DNS, DHCP, VPN).ITIL certification or familiarity with ITIL practices.

• Scripting experience (PowerShell or similar).

Why Join Us?

• Hybrid working model based in Lisbon.
• International and collaborative environment.
• Permanent contract.
• Ongoing learning and certification opportunities.
• Career growth within a global organization.
• Competitive compensation and benefits package.