Hybrid IT Helpdesk Agent - Customer Support

HCLTech; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Permanent contract

Private health and life insurance

Meal allowance on card

Job summary

A leading technology firm in Lisbon is seeking an entry-level customer support representative. You'll manage client contacts and provide solutions while ensuring stakeholder satisfaction. Ideal candidates will have a High School Diploma and at least one year of experience in a customer-facing role, along with familiarity with Microsoft Office. This full-time position offers a hybrid work model and includes benefits like health insurance and meal allowances.

Qualifications

• Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.
• Close familiarity with Computers and Digital Network configurations.

Responsibilities

• Manage incoming client contacts and escalations to provide unique solutions.
• Own the Stakeholder Experience by liaising with Helpdesks and product partners.
• Process client-generated and internally generated service request tickets.

Skills

Customer Support

Microsoft Office Suite proficiency

Digital Network configurations knowledge

Education

High School Diploma

Job description

A leading technology firm in Lisbon is seeking an entry-level customer support representative. You'll manage client contacts and provide solutions while ensuring stakeholder satisfaction. Ideal candidates will have a High School Diploma and at least one year of experience in a customer-facing role, along with familiarity with Microsoft Office. This full-time position offers a hybrid work model and includes benefits like health insurance and meal allowances.