Hybrid French-Speaking Customer Service Representative

Cbtalents; Braga; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cbtalents in Braga, Portugal is seeking a French-speaking Customer Service Representative to support customers of a consumer credit platform. In this hybrid role, you will handle credit enquiries and financing projects by phone, delivering a personalized and professional experience.

You will respond to inquiries, analyze needs, tailor options, and build lasting customer relationships while adhering to procedures.

Qualificações

• Fluent French required for all customer interactions.
• Strong communication and interpersonal skills for phone-based support.
• Ability to understand customer needs and tailor financing options.

Responsabilidades

• Respond to customer inquiries by phone regarding existing credit and new financing projects.
• Understand and analyze customer needs and expectations.
• Personalize interactions to provide relevant and suitable support.
• Reassure customers and guide them through the available financing options.
• Help identify the most appropriate solutions based on each customer's needs.
• Build and maintain high-quality, long-term customer relationships.
• Handle both incoming and outgoing customer calls.
• Identify relevant commercial opportunities during customer interactions.
• Manage assigned customer files accurately and responsibly.
• Follow established procedures and safety requirements.
• Maintain high standards of professionalism, rigor, and integrity.

Conhecimentos

French language

Communication skills

Interpersonal skills

Needs analysis

Descrição da oferta de emprego

Job Overview

Are you fluent in French, enjoy helping people, and have a talent for understanding customer needs and finding the right solutions?

We are looking for a French-Speaking Customer Service Representative to join a team in Braga, Portugal. In this hybrid role, you will be the main point of contact for customers of a consumer credit platform, assisting them with existing credit enquiries and new financing projects while delivering a personalized and professional experience.

You will primarily communicate with customers by phone, taking the time to understand their expectations, provide reassurance, and guide them towards suitable financing solutions.

What We Offer

• Welcome bonus available, according to the applicable employment conditions.
• Additional complexity-related bonus available, according to the applicable employment conditions.
• Food allowance provided.
• Hybrid working model in Braga, Portugal.
• Opportunity to gain experience within the consumer finance sector.
• Opportunity to develop customer service, communication, and relationship management skills.
• Six-month employment contract.
• Monday-to-Friday working schedule.
• Weekends off.
• Opportunity to build strong and long-lasting relationships with customers.

Please note that no relocation support is provided for this position.

Key Responsibilities

As a member of the customer service team, you will support customers throughout their credit and financing journey, ensuring that every interaction is tailored to their individual needs.

Your responsibilities will include:

• Respond to customer enquiries by phone regarding existing credit and new financing projects.
• Understand and analyze customer needs and expectations.
• Personalize interactions to provide relevant and suitable support.
• Reassure customers and guide them through the available financing options.
• Help identify the most appropriate solutions based on each customer's needs.
• Build and maintain high-quality, long‑term customer relationships.
• Handle both incoming and outgoing customer calls.
• Identify relevant commercial opportunities during customer interactions.
• Manage assigned customer files accurately and responsibly.
• Follow established procedures and safety requirements.
• Maintain high standards of professionalism, rigor, and integrity.

Requirements

• Native-level or fluent French proficiency.
• Ability to understand and analyze customer needs.
• Ability to identify and provide suitable financing options.
• Strong communication and interpersonal skills.
• Comfortable communicating with customers by phone.
• Customer‑focused and solution‑oriented mindset.
• Ability to create personalized and reassuring customer interactions.
• Good organizational skills and attention to detail.
• Commitment to maintaining high standards of rigor and integrity when managing customer files.

Working Conditions

• Hybrid position in Braga, Portugal.
• Monday‑to‑Friday schedule.
• Rotational shifts between 07:00 and 17:30.
• Saturday and Sunday as regular days off.
• Six‑month employment contract.
• No relocation support available.
• Candidates living within 50 km of the office are required to collect their equipment in person.
• Equipment will be shipped to candidates living more than 50 km from the office.

Ready to Make Every Customer Interaction Count?

If you speak French, enjoy building meaningful customer relationships, and are interested in helping people find solutions suited to their individual needs, this could be your next opportunity.

Join a team in Braga, develop valuable experience in customer service and consumer finance, and use your communication skills to make a positive difference in every interaction.