Hybrid French-Speaking Customer Service Representative

Innopath Consulting Lda; Braga; Híbrido; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Complexity-related bonus

Food allowance

Hybrid working model

Six-month contract

Weekends off

Resumo da oferta

Innopath Consulting Lda in Braga, Portugal seeks a French-speaking Customer Service Representative to support customers on credit and financing projects. The role is hybrid, offering a balance between office and remote work, with a focus on personalized, professional service.

You will respond to inquiries by phone, understand customer needs, and guide them toward suitable financing solutions while maintaining high standards of integrity and customer care.

Qualificações

• Native-level or fluent French required.
• Strong communication and interpersonal skills.
• Ability to understand and analyze customer needs.
• Comfortable handling customer calls and building relationships.

Responsabilidades

• Respond to customer enquiries by phone regarding credit and financing.
• Understand and analyze customer needs to provide suitable options.
• Personalize interactions for relevant support and reassurance.
• Guide customers through financing options and identify optimal solutions.
• Maintain high-quality, long-term customer relationships and follow procedures.

Conhecimentos

French fluency

Customer service

Phone communication

Needs analysis

Descrição da oferta de emprego

Job Overview

Are you fluent in French, enjoy helping people, and have a talent for understanding customer needs and finding the right solutions?

We are looking for a French-Speaking Customer Service Representative to join a team in Braga, Portugal. In this hybrid role, you will be the main point of contact for customers of a consumer credit platform, assisting them with existing credit enquiries and new financing projects while delivering a personalized and professional experience.

You will primarily communicate with customers by phone, taking the time to understand their expectations, provide reassurance, and guide them towards suitable financing solutions.

What We Offer

• Welcome bonus available, according to the applicable employment conditions.
• Additional complexity-related bonus available, according to the applicable employment conditions.
• Food allowance provided.
• Hybrid working model in Braga, Portugal.
• Opportunity to gain experience within the consumer finance sector.
• Opportunity to develop customer service, communication, and relationship management skills.
• Six-month employment contract.
• Monday-to-Friday working schedule.
• Weekends off.
• Opportunity to build strong and long-lasting relationships with customers.

Please note that no relocation support is provided for this position.

Key Responsibilities

As a member of the customer service team, you will support customers throughout their credit and financing journey, ensuring that every interaction is tailored to their individual needs.

• Respond to customer enquiries by phone regarding existing credit and new financing projects.
• Understand and analyze customer needs and expectations.
• Personalize interactions to provide relevant and suitable support.
• Reassure customers and guide them through the available financing options.
• Help identify the most appropriate solutions based on each customer’s needs.
• Build and maintain high-quality, long-term customer relationships.
• Handle both incoming and outgoing customer calls.
• Identify relevant commercial opportunities during customer interactions.
• Manage assigned customer files accurately and responsibly.
• Follow established procedures and safety requirements.
• Maintain high standards of professionalism, rigor, and integrity.

Requirements

• Native-level or fluent French proficiency.
• Ability to understand and analyze customer needs.
• Ability to identify and provide suitable financing options.
• Strong communication and interpersonal skills.
• Comfortable communicating with customers by phone.
• Customer-focused and solution-oriented mindset.
• Ability to create personalized and reassuring customer interactions.
• Good organizational skills and attention to detail.
• Commitment to maintaining high standards of rigor and integrity when managing customer files.

Working Conditions

• Hybrid position in Braga, Portugal.
• Monday-to-Friday schedule.
• Rotational shifts between 07:00 and 17:30.
• Saturday and Sunday as regular days off.
• Six-month employment contract.
• No relocation support available.
• Candidates living within 50 km of the office are required to collect their equipment in person.
• Equipment will be shipped to candidates living more than 50 km from the office.

Ready to Make Every Customer Interaction Count?

If you speak French, enjoy building meaningful customer relationships, and are interested in helping people find solutions suited to their individual needs, this could be your next opportunity.

Join a team in Braga, develop valuable experience in customer service and consumer finance, and use your communication skills to make a positive difference in every interaction.