French-Speaking Customer Service Advisor | Braga

FH Collective Academy; Braga; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

€2,000 welcome bonus

€7.63 food allowance per working day

Hybrid model in Braga

Weekends off

6-month contract

Job summary

FH Collective Academy in Braga, Portugal, is seeking a French-speaking Customer Service Advisor to support an app-based solution designed to improve employee experience.

You will handle inbound calls, assist with account creation and balance management, and explain service features within a hybrid, Monday-Friday rotation.

The role offers €930 gross per month paid 14 times a year, a €2,000 welcome bonus, daily food allowance, and a 6-month contract.

Qualifications

• Fluent/native-level French

Responsibilities

• Provide support for customer questions related to the use of the application
• Primarily handle customer requests through inbound calls
• Assist customers with questions regarding app features and functionality
• Support customers with account creation
• Answer questions related to balance management
• Explain and inform customers about the different service features
• Provide clear and professional assistance throughout the customer interaction

Job description

French-Speaking Customer Service Advisor | Braga

We are looking for French-speaking Customer Service professionals to join a dynamic team in Braga, Portugal.

This is a great opportunity for candidates who enjoy helping customers, solving questions and working with digital products in an international environment.

Job Details

• Location: Braga, Portugal
• Work Model: Hybrid
• Position: Customer Service
• Language: French
• Level: Fluent / Native-level French
• Working Days: Monday-Friday
• Working Hours: 07:00-18:00
• Schedule: Rotational shifts
• Weekends: Saturday & Sunday off
• Salary: €930 gross/month × 14 payments
• Contract: 6 months

About the Role

In this position, you will provide customer support for an innovative app-based solution designed to improve the employee experience.

The platform allows users to manage different types of benefits, including meal, mobility and gift vouchers.

You will assist customers with questions about the application, its features and how to use the available services.

Your Responsibilities

• Provide support for customer questions related to the use of the application
• Primarily handle customer requests through inbound calls
• Assist customers with questions regarding app features and functionality
• Support customers with account creation
• Answer questions related to balance management
• Explain and inform customers about the different service features
• Provide clear and professional assistance throughout the customer interaction

Requirements

• Fluent/native-level French
• Strong communication skills
• Customer-oriented approach
• Comfortable assisting customers with digital applications
• Ability to handle customer questions clearly and professionallyAvailability to work rotational shifts
• Availability to work in a hybrid model in Braga

The official requirements listed for the role specifically require fluent/native-level French.

Salary & Benefits

• €930 gross/month × 14 payments
• €2,000 welcome bonus, paid in 12 monthly instalments during the first year
• €7.63 food allowance per working day
• Hybrid working model
• Weekends off
• 6-month contract

Equipment

Candidates living within 50 km of the office will be required to collect their equipment in person.

For candidates living more than 50 km away, the equipment will be shipped to them.

Working Schedule

The position follows a Monday-Friday rotational shift schedule between 07:00 and 18:00, with weekends off.