Hybrid Customer Care Agent (Porto)

Carwow; Porto; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid Porto office

Private Healthcare

Meal Allowance

Home office allowance

Learning & development

Social events

Refer a friend

Job summary

Carwow is seeking a Customer Care Agent in Porto to be the first point of contact for customers across phone, email and chat, delivering exceptional support. You will manage workloads, respond promptly and maintain high service standards in a fast-paced environment.

This role offers hybrid work with 3 days in the Porto office, a competitive salary, private healthcare, meal allowance, and opportunities for learning and growth within a dynamic team focused on driver experience.

Qualifications

• Experience working in a busy phone-based environment.
• Proactive self-starter with a can-do attitude.
• Positive mindset and commitment to great customer service.
• Strives to WOW users with exceptional support.
• Excellent spoken and written English.

Responsibilities

• Handle customer inquiries via phone, email and chat in a timely manner.
• Manage workloads, prioritise urgent requests and meet response targets.
• Own assigned tasks and ensure quality and accuracy.
• Collaborate with team and other departments to ensure smooth processes.
• Share knowledge to improve call resolution and service quality.
• Aim to minimize escalations by resolving issues at first point of contact.

Skills

Phone support

Email outreach

Customer service

English proficiency

Tools

CRM software

Job description

Carwow is seeking a Customer Care Agent in Porto to be the first point of contact for customers across phone, email and chat, delivering exceptional support. You will manage workloads, respond promptly and maintain high service standards in a fast-paced environment.

This role offers hybrid work with 3 days in the Porto office, a competitive salary, private healthcare, meal allowance, and opportunities for learning and growth within a dynamic team focused on driver experience.