Portuguese Customer Support Specialist – Hybrid

CB Talents; Porto; Híbrido; EUR 16 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work in Porto

Base salary €920/mo (14x/yr)

Monthly allowance €110/mo (12x/yr)

Meal allowance €7.90/day

Extra earnings: night/weekend bonuses

Resumo da oferta

CB Talents in Porto is seeking a customer support specialist to join a hybrid team. You will assist Portuguese-speaking customers via chat, email, or phone and deliver high-quality, friendly service.

The role requires availability for rotational shifts including nights and weekends, and fluency in Portuguese with English (B2). Join a dynamic, energetic team and benefit from on-site daytime work with remote night shifts.

Qualificações

• Native or fluent level in Portuguese (spoken and written) + B2 English.
• Strong communication skills and a customer-first mindset.
• Ability to work rotational shifts, including nights and weekends.

Responsabilidades

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team environment.

Conhecimentos

Portuguese fluency

English (B2)

Customer service

Communication skills

Descrição da oferta de emprego

Are you fluent in Portuguese and looking for a dynamic role in Porto with working flexibility? Join our customer support team and enjoy a hybrid work setup, competitive pay, and shift bonuses!

What We Offer

• Work Model: Hybrid setup in Porto (enjoy the convenience of remote work on late shifts!)
• Base Salary: €920.00 / month (paid 14 times per year)
• Monthly Allowance: €110.00 / month (paid 12 times per year)
• Meal Allowance: €7.90 per working day
• Extra Earnings: Additional bonuses for night and weekend coverage!

Work Schedule & Hybrid Structure

• Location: Porto (Hybrid)
• Shifts: Rotational schedule covering Monday to Sunday, between 08:00 and 03:00.
• Hybrid Flexibility: Daytime shifts are worked on-site, and the last shift (18:00 to 03:00) is worked 100% remotely from home.
• Rest Days: 2 rotational days off per week.

What You'll Do

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team environment.

What We're Looking For

• Native or fluent level in Portuguese (spoken and written) + B2 English.
• Strong communication skills and a customer-first mindset.
• Ability to work rotational shifts, including nights and weekends.